We will provide either a full refund or an exchange for the same value in the following situations:
The order does not arrive after 39 days
Items are damaged or lost while in transit
Items received are incorrect and not what was ordered
If certain orders did not fall on the conditions mentioned above, they are NOT entitled to any refund or exchange.
What You Need To Do
Send an email to firstname.lastname@example.org with the following information:
Your invoice number
Photo of damage
Request for an exchange or refund
We will assess the request and notify you of the outcome as soon as possible.